Airportrides - Terms and Conditions

Toronto Airport Rides – Terms and Conditions

1. Definition and Interpretations

• Terms and Conditions: These terms govern the transportation services provided by Toronto Airport Rides, including any additional terms agreed upon in writing between the passenger and the company.
• Passenger: Any individual who accepts a quotation or service offer from the company, or whose booking has been accepted by the company.
• Company: Toronto Airport Rides.
• Contract: The agreement between the passenger and Toronto Airport Rides for the provision of transportation services under these Terms and Conditions.
• Services: Transportation services provided by the company to or from airports and other agreed destinations, including individual journeys and multiple bookings.
• Applicable Laws: References to any law or statutory provision include any amendments, replacements, or extensions that may apply from time to time.
• Headings: Section headings are included for convenience only and do not affect the interpretation of these Terms and Conditions.

2. Conditions

• Service Agreement: Toronto Airport Rides agrees to provide transportation services, and the passenger agrees to use those services, in accordance with the accepted quotation, service offer, or confirmed reservation, subject to these Terms and Conditions.
• Booking Acceptance: A binding booking agreement is established only when Toronto Airport Rides accepts the reservation. By making a booking through our website, telephone, agent, authorised representative, or any other approved booking channel, the passenger agrees to these Terms and Conditions.
• Updates to Terms and Conditions: Toronto Airport Rides reserves the right to update or revise these Terms and Conditions when necessary. Updated terms will be published on the company's website and will take effect in accordance with the effective date stated in the updated policy and applicable law.
• Booking Confirmation: A booking is not considered confirmed until the company issues a booking confirmation, normally by email. Passengers are responsible for providing a valid email address and accurate contact details. If confirmation is not received, passengers should contact the company to verify their reservation.
• Service Specifications: The services provided will correspond to the details specified in the company's service descriptions, pricing information, and confirmed booking. Any special requirements must be communicated at the time of reservation and accepted by the company. Images, illustrations, and service descriptions published on the website or in promotional materials are provided for general information and may not represent the exact vehicle or service supplied.
• Changes to Services: Toronto Airport Rides may make reasonable changes to its services where necessary to comply with applicable safety standards, legal requirements, or regulatory obligations, provided such changes do not materially affect the agreed service.
• Third-Party or Subcontracted Services: Third-party or subcontracted service providers are not authorised to make commitments, guarantees, or representations on behalf of Toronto Airport Rides unless the company has approved them in writing.

Terms of Carriage

3.1 Pickup Times and Waiting Charges

• Pickup Times: All prices are based on passengers being ready for pickup at the scheduled booking time. Passengers should arrange airport transfers according to their airline's check-in requirements and allow sufficient time for travel.
• Waiting Time Charges: For airport pickups, the first 60 minutes of waiting time will be provided free of charge, subject to the applicable pickup arrangements. For other pickups, the first 15 minutes will be free. Additional waiting time may be charged at CAD $0.50 per minute after the applicable free waiting period.
• Flight Delays: Flight delays will not incur additional waiting charges where the booking includes flight monitoring and the delay is covered by the agreed airport pickup arrangements.
• Toronto Address Pickups: For pickups from Toronto addresses, the driver will wait for up to 30 minutes after the scheduled pickup time. If the passenger cannot be reached after reasonable attempts to contact them by telephone or at the pickup address, the driver may be required to leave. In such cases, the booking may be treated as a no-show, and the applicable full fare may be charged.

3.2 Airport Meet-and-Greet Service

• Meeting Point: For airport arrivals, the driver will meet the passenger at the agreed meeting point within the arrivals terminal, typically near the airport information desk, unless alternative arrangements have been confirmed.
• Name Board: The driver will display a name board showing the passenger's booking contact name to assist them in locating the vehicle.
• Driver Arrival Time: Drivers will generally enter the arrivals area approximately 30–45 minutes after international or intercontinental flights and 15–30 minutes after European flights, where applicable, unless different arrangements have been agreed in advance.
• Free Waiting Period: The passenger will receive 30 minutes of complimentary waiting time following the agreed airport meeting arrangements. Additional waiting charges may apply after this period in accordance with the company's waiting-time policy.
• Unable to Locate the Driver: If the passenger cannot locate the driver, they should contact Toronto Airport Rides immediately for assistance. If the passenger fails to appear or respond within the applicable waiting period, the driver may be released, and the passenger may be charged the full fare.

3.3 Passenger No-Show at the Airport

• Contacting the Driver: Passengers who are unable to locate their driver at the airport information desk or agreed meeting point must contact Toronto Airport Rides before leaving the airport.
• Leaving the Airport: Passengers should not leave the airport or arrange alternative transportation without first contacting the company to resolve the pickup issue.
• No-Show Policy: If a passenger leaves the agreed pickup location without notifying the company or fails to appear within the applicable waiting period, the booking may be classified as a no-show, and the full fare may be charged.

Cancellation Policy

• 4.1 Free Cancellation

  Bookings cancelled 4 hours or more before the scheduled pickup time are eligible for a full refund.

• 4.2 Late Cancellations

  • Less than 4 hours before pickup: A cancellation fee of 50% of the booking amount will apply.
  • 1 hour or less before pickup: No refund will be provided, and the full booking amount will be charged.

• 4.3 No-Show Policy

  If a passenger fails to arrive at the agreed pickup location at the scheduled time and does not provide prior notice, the booking will be treated as a no-show. The full fare may be charged.

• 4.4 Special Events and Peak Periods

  Bookings for weddings, proms, holidays, and other special events or peak travel periods are subject to the following cancellation terms:

  • 24 hours or more before the event: Free cancellation.
  • Less than 24 hours but more than 4 hours before the event: A 50% cancellation fee will apply.
  • 4 hours or less before the event: No refund will be provided.

• 4.5 Rescheduling Bookings

  Passengers may request changes to their bookings up to 4 hours before the scheduled pickup time, subject to vehicle availability and confirmation by Toronto Airport Rides. Requests made after this period may be subject to additional charges or may not be accommodated.

• 4.6 Severe Weather and Unforeseen Circumstances

  In the event of severe weather, road closures, emergencies, or other circumstances beyond reasonable control, Toronto Airport Rides may offer passengers the option to reschedule their journey or receive a credit for future services. Any arrangements will be assessed based on the circumstances and applicable law.

• 4.7 Corporate Account Cancellations

  Corporate customers may be eligible for more flexible cancellation and rescheduling arrangements, as follows:

  • Flexible Cancellation: Eligible corporate bookings may be cancelled free of charge up to 2 hours before the scheduled pickup time.
  • Priority Rescheduling: Corporate customers may request rescheduling up to 1 hour before pickup without a rescheduling fee, subject to availability and the applicable corporate agreement.
  • Customised Terms: Corporate accounts may agree to individual cancellation and rescheduling arrangements based on booking volume, frequency, and business requirements. Any agreed terms will be documented in the relevant corporate service agreement.
  • Corporate No-Shows: No-show cases for corporate customers may be reviewed individually. Any decision to waive or reduce charges will depend on the circumstances and the terms of the applicable corporate agreement.

5. General Provisions

By booking a transportation service with Toronto Airport Rides, passengers acknowledge that they have read and understood these Terms and Conditions and agree to comply with them.

These Terms and Conditions should be read together with the company's applicable booking confirmation, service details, and any additional written agreements. Where required by applicable law, passengers' statutory rights will remain unaffected.

For booking assistance, cancellation enquiries, or clarification regarding these Terms and Conditions, passengers should contact Toronto Airport Rides using the contact details published on the company's official website.