Cancellation Policy

How can i cancel my reservation?

If you are a registered user of our website, you can cancel your reservation by clicking the “Cancel My Reservation” button. If you decide to follow the later, please use the same email address you’ve made your reservation with, and we will send you an automatic respond.

The link in the e-mail will direct you to the cancellation page. Cancellations could be made directly using our website, or you can choose to send an e-mail to our cancellation e-mail address. If you are not a registered user, you can cancel your reservation by filling the cancellation form which appears after you click on the link we’ve sent you.

Till when can i cancel my reservation?

Depending on when you cancel your reservation, you might be entitled to a refund. Please refer to the terms, conditions and specific cancellation policy of the Transfer Company booked prior to the time of booking.

If you cancel your reservation before the time limit you’ve chosen while making the reservation, the amount you’ve paid for it, based on your preferenc

You can transfer it to the wallet feature on the website and you can use this money in the future when you choose our services. The cancellation period is one of the listing features AirportRides offers to its users.

By any reason, if you do not cancel your reservation, before the time limit, via website or e-mail, no refunds will be given. Cancellation time might vary depending on the Transport Company and the vehicle you’ve chosen.

What if i have a problem regarding the service that is unrelated to me?

In case the transport company cannot perform the transportation service due to any problems you have three options:

You can request the company to provide you an alternative service,

You can request a refund

You can transfer the payment amount to the wallet feature on the website and you can use this money in the future when you choose our services.

The credit or the debit card you’ve used to pay for the booking will be charged, by our business partner Stripe. Immediately a payment confirmation e-mail will be sent to you. We will also liaise between you and the Transport Company regarding alternative arrangements.