Terms and Conditions

Introduction

This is AirpotRides Terms and Conditions (Terms), which you have accessed through our website. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking with a transport provider.

Who is Airportrides.ca ?

Our website is an online marketplace designed to make bookings easier with available ground transport companies (“Transport Company”) listed according to multiple features to fit with our users.

If you are looking for information about a particular airport ride service or company, I recommend visiting their official website or conducting an online search using their full and accurate name. You should be able to find contact details, information about their services, and other relevant information on their website or through search engine results.

Bookings

Once your booking is confirmed, your chosen Transport Company will be waiting for you at the pick-up destination point and in pick-up departure time which you have entered while booking. Your booking is confirmed once a booking confirmation will be sent to the email address provided at the time of your booking.

If your booking is made with a Transport Company outside upon request and on our website. Please keep this in mind when booking and determining your destination point. You must check all of the information which you provide us with at the time of booking to ensure it is correct, including the pick-up information.

The same service on the map shown is not guaranteed on the basis of distance, time and km you chose to work with. The map and road-route of the Service appearing on the site are shown purely for the purpose of giving a preliminary idea. Neither we nor the Transport Company is responsible, if you have not provided correct information regarding your trip. You may need to present your booking details to the driver to board the vehicle.

The Transport Company may contact you a few hours before your Pick up Departure Time or you can contact them with the detailed information you recieved on your booking confirmation mail.

The Transport Company determines the most convenient route for himself and his passenger. Once you have confirmed these details we will proceed to confirm the booking with the Transport Company.

Meeting the transport company

The estimated time given by the Transport Company just to help you is not binding, you cannot claim your damages if you are late to your destination point according to this estimated arrival time.

If you do not cancel the Transport Services within the time specified for cancellation and determined by the time you selected your Transport Services, even if you do not use the Transport Services (for example you are a “no show”), you will not be entitled to a refund.

If you are delayed, and the Transport Service you have chose does not provide you any delay time, you must contact your Transport Company as soon as possible. Failure to contact your Transport Company will be considered a Passenger No-show and you will not be eligible for a refund.

It is the responsibility of all passengers to wait for the transfer at the location detailed in your booking confirmation mail, or as otherwise arranged and agreed between you and your Transport Company. You should be at that location at least 15 minutes before the pick-up departure time agreed with, or notified by, the Transport Company.

Baggage

Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc(e.g. Each passenger is entitled to bring baggaged to the amount and size limited to the Transport Service they choose while booking. skis, bicycles, snowboards, wheelchairs/scooters etc.) must be declared at the time of booking and may result in additional fees/charges payable to the Transport Company.

Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if the Transport Company is unable to accommodate them. You may be required to upgrade your vehicle type.

Child passangers and child seats

In certain destinations that you may have booked children under the age of two can travel withot a child seat as long as they is on an adult passagers seat Transport Company’s shuttle transport services. However, the relevant authorities state that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm.

Transport Company will endeavour to ensure that child seats are provided, where they have been requested (and in some cases paid for by you at the time of booking). Please ensure that you are aware of the local guidelines when travelling with children. Please consider, we do not guarantee that child seat requested in the booking will be provided. All special requests including child or baby seats are subject to the ability of the Transport Company to meet those requests.

Cancellation, refunds and changes

Since we are an online Marketplace, cancellations must be made by you using our website or with the airportrides.co@gmail.com e-mail adress which will directly send you an cancellation form in order to get your details and cancel it on time.

We will inform you as soon as reasonably possible if the Transfer Company needs to make a significant change to your confirmed Transport Arrangements or to cancel them. We will also liaise between you and the Transport Company in relation to any alternative arrangements offered by the them but we will have no further liability to you.

Our responsibility

We act as a marketplace for the Transport Companies with whom you may choose to make your booking. Airportrides (including our employees, officers and directors) do not accept responsibility for the actual provision of the Transport Services, the acts or omissions, or for any loss or damage of any kind arising out of, or in connection with any booking made with a Transport Provider, or for any loss or damage caused by the a Transport Provider or its drivers, or the performance by them of the Transport Services.

Since we are a marketplace with lots of Transport Companies, the information displayed on our website, concerning the Transport Company and Transport Services, including pricing, vehicle type, availability, and any terms and conditions is provided to us by the relevant Transport Company or their agents. We are not responsible for such information and we rely on the accuracy of the information provided to us by the relevant Transport Company.

The selected vehicle may not be the same vehicle as the photo. Vehicle allocation is subject to availability. We do not have a black car commitment, there may be a taxi sign on the vehicles, but we guarantee that all transfers will be “private”.

Complaints

If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. However, since the payment will not be transferred to the company within three business days, if there is a problem with the Transport Service you have or have not recieved, you can contact us within three working days regarding your payment.

Due to contract between you and the Transport Company, any queries or concerns relating to your service should be addressed to them. If you have a problem whilst on your trip this must be reported to the Transport Company immediately at destination. Contact details of the Transport Company are on the booking confirmation mail which we send when your booking is confirmed.